Address book not updating
Finally the edited user showed the updated information.
This process required both of these steps as other users with the old information issue were still not corrected.
Ab Dn Mapping set [Ad Dn] = ‘CN=username, CN=Users, DC=domain, DC=com’ where [Ad Dn] = ‘CN=username, OU=Disabled, DC=domain, DC=com'; If you have an error running the SQL statement, be sure you database selected is rtcab and not something different like Master.
Lync 2010 would almost always show the old information and Lync 2013 would sometimes show the old information and sometimes show the updated information.
I started the troubleshooting process as such: This is a screenshot (edited) of the incorrect information in the Gal file: Below is a screenshot (edited) of what the updated information should look like in the Gal file after the fixes, later in this article, are applied.
If not don’t feel bad this took several attempts to figure out.
As it turns out the Update-Cs User Database is most likely not a required step.